What do I want to change, fix, or improve? What’s the expected/desired outcome?
Con artists are using receipts from already-purchased items to return the same items still on shelves for a quick buck. How can this scam be exposed to reduce loss for the store and higher prices for customers?
What do I know about this? How should I proceed?
Customer service reps (CSRs) process many returns every day. Returned items must be tagged as “Return” when entering store. Review the checks with the CSRs that they must perform to properly process a return.