• Description Show

    Store Processes
    Merchandise Allocation
    Loss Prevention - Right From Under Our Noses

    Theft, loss, prevention, shopping, check, steal, receipt, greeter, report, CCTV
 

How Do We Prevent Customers From Exiting The Store With Products They Steal?




What do I want to change, fix, or improve? What’s the expected/desired outcome?

Customers are exiting the store with items they don’t pay for.  Why isn’t our greeter catching this? They are a key line in our defense to stop theft! We need to reduce our losses to keep prices low!

What do I know about this? How should I proceed?

CCTV footage shows shoppers adding items to their baskets after checking out.  The greeter needs to check shopper’s receipts as they leave to ensure they’ve purchased the items they are taking. Instruct greeters to check receipts.

Learn more, click here.

Problem solving checklist for greeters:
  • See customers checking out 
  • Stop customer before they leave store
  • Check receipt to reconcile items in cart

How do I know if it is done right?

Loss prevention reports will show a decline in margin of loss.

Tags

Theft, loss, prevention, shopping, check, steal, receipt, greeter, report, CCTV
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