• Description Show

    Online Price Match - Price Match Snatch

    Discounts, Sales, Price, Match, Online, Competitor, Salesperson, Customer, Mobile
 



What do I want to change, fix, or improve? What’s the expected/desired outcome?

Customer is fuming because the store won’t match the price on her top from an online realtor carrying the exact same product. The salesperson insists that the price on the shelf is the price you pay!  How can the store prevent a lost sale, a lost customer and a bad review?

What do I know about this? How should I proceed?

Online price matching is a manager level decision and no manager was available at the time.  The salesperson should consult with another manager to receive approval for the online price match.

Learn more, click here.

Problem solving checklist for online price match:
  • Verify products are the same
  • Consult department manager
  • In no department manager is available, consult another manager

How do I know if it is done right?

Customers will receive matched prices for identical items found online.

Tags

Discounts, Sales, Price, Match, Online, Competitor, Salesperson, Customer, Mobile
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