All Lessons
Card Swiper - Pay Delay
POS, Terminals, System, Card, Reader, Failure, Swipe, Strip, ATM, Customer
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Combining Discounts - Double Discount Dilemma
Discounts, Sales, Price, Coupon, Double, Policy, Rules, Transaction, Report
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CSR Theft - Get out of my Drawers!
POS, Terminals, Point, Sale, Theft, Cash, CCTV, Loss, Prevention, Security
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Retail Replenishment - Fidget Spinner Faux Pas
Merchandise, Allocation, Retail, Replenishment, Fidget, Spinner, Sales, Demand, Angry
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Store Processes
Merchandise Allocation
Loss Prevention - Right From Under Our Noses
Theft, loss, prevention, shopping, check, steal, receipt, greeter, report, CCTV
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Merchandise Planning - Black Friday Blitz
Merchandise, Planning, Allocation, Black Friday, Customer, Angry, Television, TV
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Workforce Planning - Temp Hire Tantrum
Merchandise, Allocation, Workforce, Planning, Temporary, Holiday, Projection, Communication
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Fraudulent returns - Money for Nothing
How Do We Put An End To Fraudulent Returns?
Product, Returns, Fraud, Retail, Shopping, Customer, Service, CSR, Inventory
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This is an example of low-tech ways to provide customers and employees pricing information. Pricing in plastic quick roll device is faster for some item prices than in a computer. Low tech solutions are also supported Micro-Actions.
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"Teachers who desire to increase learners’ ability to understand and learn will also use visuals. Most people will learn better and remember longer when you present ideas by using pictures, maps, word groupings, or other visuals rather than merely speaking" Hakuna Matata
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No Barcode - Barcode on a Banana
POS, Terminals, Point, Sale, Barcode, Scan, Transaction, Time
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Online Price Match - Price Match Snatch
Discounts, Sales, Price, Match, Online, Competitor, Salesperson, Customer, Mobile
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Shelf Labels - Sale Tag Switcharoo
Discounts, Sales, Shelf, Labels, Print, Complaints, Customer, Manager
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System Down Issues - System Down!
POS, Terminals, System, Freeze, Down, Transaction, Customer, Purchases
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Improper Refund - Show Me The Money!
Product, Returns, Refund, Cash, Improper, Process
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Post-Sale Pricing - The Neverending Sale
Discounts, Sales, Price, Advertisement, Flier, Policy, Manager
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BORIS (buy online, return in-store) - Why Can’t We Be Friends?
Product, Returns, BORIS, on-line, physical, brick, mortar
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Return categorization (malfunction, missing parts, damaged packaging) - Whirlwind of Returns
Product, Returns, category, accurate, customer, service, CSR
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